Costa Coffee, the UK’s leading coffee chain, has successfully implemented GEP SOFTWARE™, an AI-powered procurement platform. The move forms part of Costa’s broader digital transformation aimed at improving procurement efficiency and streamlining operations across its global network. Costa Coffee operates over 2,700 stores in the UK and Ireland, and more than 1,300 internationally.
Xavier Martinez, Chief Supply Chain Officer at Costa Coffee, commented on the transition: “Going live on GEP’s procurement software is a key step in our strategic digital transformation to deliver greater efficiency, value, and growth to our shareholders and customers.”
AI-Driven Efficiency
Costa Coffee selected GEP SOFTWARE in 2023 to overhaul its procurement processes, encompassing both direct and indirect spending. The platform allows the company to automate these processes globally, ensuring that procurement is more streamlined and cost-effective. The move reflects Costa’s ambition to enhance operational performance through technology.
GEP SOFTWARE offers a range of features designed to provide agility and resilience to large enterprises. Its AI-powered tools are designed to optimise procurement workflows and deliver increased productivity. The platform integrates seamlessly with existing systems, such as SAP and Oracle, ensuring that businesses can adopt it without disruption.
GEP’s Industry Leadership
GEP SOFTWARE is known for its innovative use of AI, machine learning, and cloud technology. It allows companies to manage their procurement and supply chain functions more effectively, delivering flexibility, automation, and enhanced decision-making capabilities. Recognised by leading analysts and firms such as Gartner and Forrester, GEP SOFTWARE continues to set benchmarks in the procurement and supply chain sectors.
With this latest development, Costa Coffee is positioning itself to remain competitive in an evolving market, where digital capabilities are increasingly essential. The implementation of GEP’s platform is expected to drive value for the company and its stakeholders by making its procurement process more efficient and scalable.
Costa’s move to GEP SOFTWARE follows a growing trend of businesses embracing digital solutions to enhance their supply chains and procurement processes. As global markets become more complex, companies are increasingly turning to AI-driven platforms to stay competitive and resilient.